Refund policy.

Changed your mind? In your first 14 days after subscribing, you can cancel for a full refund, no reason needed. Do it from your account settings or email support@thearchivepass.com within the 14 days, and we return the money to your original payment method.

You can still cancel any time, from your account settings or by emailing us. You keep access until the end of the cycle you already paid for, and we do not bill the next one. Cycles you have already used are not refunded.

If you were charged by mistake, charged twice, or something clearly broke on our side, tell us and we put it right. These are handled case by case.

Each Archive night says what applies for that venue. If a listed perk was not honoured, email us within 48 hours with the night, the venue, and what happened. We aim to review within 72 hours, and may ask the venue for context first.

Depending on the case, we may offer a refund, a credit, an extension, or another fix. We will not promise the same answer for every situation.

A venue refusing entry for safety, capacity, age checks, behaviour, or house rules is not, on its own, a refund. Nor is a perk that varied by night, which we always flag before you go.